Frequently Asked Questions
1. Do we need to provide any credit card information upfront to conduct the trial?

Not at all. You can sign up for the free 14-day trial with no commercial commitment required. We encourage you to test drive the solution and if it ticks most of the boxes, then you can choose from one of the three paid plans.

2. Is there any functionality missing from the free trial that is only available with the paid account?

The free 14-day trial is the full product offering. There's no missing features, or reduced functionality. You can adequately road test the product and can move to a paid plan at any time during the trial.

3. What happens at the end of the 14-day trial?

If you choose not to upgrade to a paid plan, your trial site will automatically be deleted at the end of the 14-day period. We'll email you just before to let you know that your trial is almost up.

4. Where is our content stored?

CentricMinds is hosted with Amazon Web Services (AWS). When you sign up we identify where you are in the world, and assign your trial to the nearest Amazon cloud. If you're in Australia, your content is stored within the AWS cloud in North Sydney. If you're in the US, we use the AWS cloud in North Virginia and if you're in Europe we currently use the AWS cloud in Ireland. Should you have a particular AWS preference, we can accommodate your requests.

5. What is considered to be a CentricMinds 'user'?

Each of our three plans provides a fixed amount of users. A CentricMinds user is any user that logs into the CentricMinds Intranet and exists within the User Repository.

6. What if we require more than 200 users?

No problem. If you require more than 200 users we provide you with a larger dedicated cloud environment. Please contact us to discuss your specific requirements.

7. Do you provide support?

Each of our paid plans provide access to our dedicated support site For most support requests, we'll respond either the same day or the next business day.

8. What happens if I'm not satisfied with our CentricMinds subscription?

If you're not satisfied with the CentricMinds product or service, you can cancel within 30 days of your purchase and we will give you a full refund.