Implementation & Support
Our dedicated support team works with a range of customers to ensure business continuity is maintained across the entire organization at all times.
Each CentricMinds digital workplace solution is supported through a mandatory business continuity plan. Annual plans vary in costs and levels of support being offered, and all plans provide access to our on-line community support portal and training resources.
Uniquely, our enterprise level plans allow organizations to accumulate unused support hours from month to month. Being a popular offering with customers, it allows organizations to accrue unused hours from off-peak months, and then engage us to work with them to perform product configuration and enhancements when redeeming these hours.
Once your new CentricMinds solution is ready for the big time, training your team is fundamental for ensuring the solution succeeds across the organization. Our training programs cover different audiences within the organization and focus on all aspects of how CentricMinds has been configured and deployed.
We work with customers across different geographies and time zones, so we have tailored our training for:
The majority of intranet users will be non-technical business users representing all areas of the organization. Author training is designed to take business users through the CentricMinds product and focuses on web content and document management, forms and employee collaboration tools.
This semi-technical session will take power users through more complex concepts within the CentricMinds platform and specifically covers Security, Metadata and Workflow design and management.
This in-depth session covers technical concepts including Template development, Multi-site setup and configuration and the use of CentricMinds RESTful web services.
Our training solution covers training your people to become CentricMinds product experts. Training large and geographically separated teams requires working with our customers to ensure they have subject matter experts within the organization. Having your team trained as trainers allows for economies of scale when it comes to onboarding new users.
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