Implementation & Support
For decades we've all been forced to work with poorly designed and unintuitive software that has hindered the evolution of work.
We're already experiencing the consumerization of the enterprise through intuitive and enjoyable tools like Slack, the non-plus adoption of SaaS solutions to replace incumbent on-premise products and the growing realization that connecting staff with customers using mobile technologies is how it will become. With competition for the customer ever present, technology providers now understand more than ever that the user experience is what counts.
We work with customers to design a user experience that is unique to their organization. We identify how people get things done, where things go, how they are managed and what they influence. These work flows are crafted into personalized user experiences for all users who interact with the end solution.
Achieving user satisfaction with a new Intranet or Internet site is about improving key aspects including the usability of key functionality, the accessibility of the solution and providing a positive interaction between the user and the whole product. Many enterprise products suffer from developer-centric thinking in their design, yet most people who use software are not technical by nature.
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