KiT. Kmart's Intranet

Casestudy Kmart responsive mockup

Kmart is one of Australia's leading retailers employing over 30,000 team members across 220 stores in Australia. As a result of its unparalleled growth, it became vital to develop an intranet solution that would improve regular communication and collaboration between team members.

The Challenge

Improving Productivity & Communication

Kmart needed to transform the way team members published operational content to selected audiences, and this was achieved through the launch of a new enterprise-wide Intranet called KiT.

The Solution

Increased Productivity

Drag and Drop documents

The drag and drop document authoring process significantly removes the barrier to entry for all non-technical team members at Kmart.

Bundle and preview before opening the right document

Use your web browser to preview multiple document formats and bundle multiple documents together to create a single download for team members in-store.

Incredibly fast Document Searching tool

CentricMinds also manages security and metadata associations, search indexing and the support of in-line functions like users commenting on documents.

Control who can edit, write and see critical documents

Critical or confidential documents can be securely set up to be seen only by those involved in a project or making decisions.

Document Authoring Permissions, Highlighting tool

At the heart of the new Kmart Intranet is the CentricMinds Document Management System. The DMS suite is seamlessly integrated with the core Intranet user experience, and enables Kmart authors with document management privileges to control both simple and complex document publishing and management tasks with little effort.

Versatile Document Management tool

The DMS supports full versioning and document lifecycle actions (Check-in, Check-out, Rollback and Restore). Authors can also compare versions of Microsoft Office and Adobe documents side by side, where the highlighting tool will show differences between the documents being compared.

Team Communication & Collaboration

Enterprise Social Media and easy to use Team Directory

The DMS supports full versioning and document lifecycle actions (Check-in, Check-out, Rollback and Restore). Authors can also compare versions of Microsoft Office and Adobe documents side by side, where the highlighting tool will show differences between the documents being compared.

Using Stories to bring team members together

The value of clear and concise communication across the business is what also led Kmart to openly support team members sharing their stories with the rest of the business. Within Store operations pages, team members can post their stories within the forms provided. Store managers are notified of these stories via workflows and can view them within the live Intranet page before deciding to approve them for publishing, or choosing to return the stories to team members with proposed edits.

The Results

Team members rely on KiT intranet software as their number one source of information.

KiT was successfully integrated into the workplace as Kmart's central communication tool. The Homepage provides engaging, relevant and targeted content, easy navigation and the ability to find any document or content through the advanced search tools.

A Focus on User Experience

KiT was tailored to provide a user experience that was on brand with Kmart's recently launched national campaign. The warm and user friendly interface captures the positive spirit of Kmart's successful retail culture.

Kmart's new intranet helped to:

  • encourage participation,
  • reduce the complexity of publishing content and
  • greatly simplify navigation

“What we've been able to develop is a new Intranet with CentricMinds that will really allow us to grow into the future as Kmart continues to evolve.”

Lloyd Jones. Process Store Support Manager, Kmart Australia.



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